Frequently Asked Questions

What is Smoke Alarm Monitoring?

A family of smoke detectors that are interconnected with each other, and connected to 24/7  U.L. Listed Central Station.

What is included in my monthly plan?

The number of smoke detectors you want, activation, life time guarantee on the equipment, built in cell connectivity, 24/7 live monitoring, unlimited sms/email alerts.

Is there a contract or commitment?

You will be charged on a month to month basis.

You can stop at any time, all you need to do is notify us and return the equipment.

Can I get a homeowner’s insurance discount?

Many if not most home owners insurance companies will give you up to 15% off your home owners insurance, depending on your policy.

What if I have pets?

They are protected even when you are away! Emergency Operators will know their names & notify authorities they are in the home.

What happens if my equipment breaks?

All customers have a lifetime guarantee. If we can’t fix the problem over the phone we will ship you a new smoke detector immediately.

What happens if I move?

Take the SAM detector with you wherever you go. Just login and update new contact information

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